Sharing your Debug Info

We can provide better assistance if you provide your Debug ID when submitting a report.

1. Go to Highlight Desktop
2. In the top right, click Get Help

1. At the bottom of the panel click Troubleshooting

1. Click Copy Debug Info

1. Share it with us

Sharing Debug Logs

We may need to collect logs from your app to debug further.

1. Follow the steps above and click “Open Logs Folder” to open the folder on your PC.
2. Compress all the files of that folder into a .zip file and share that .zip file with us.